It gives peace of mind if and when you need it.
Independent Living With Mark Bates Ltd
Specialists since 1994
Mark Bates Ltd is proud to be an award winning, family run business, that has built its foundations on looking after customers and providing unparalleled levels of service.
More than 25 years ago, we began with Mobility Scooter and Powerchair insurance, a policy which is still one of the most popular purchases, but is now supported by a range of options. Each cover is meticulously designed to provide the most comprehensive cover available, giving total peace of mind and supported from start to finish at our head office in Grantham, Lincolnshire.
Supporting Your Independence
Personal Care Assistants
Our Personal Care Assistant policy, often called carer insurance or PA insurance, is for people who work as a self-employed carer. It includes public liability, personal accident and income protection
Home Employement Insurance
We have been protecting and supporting individual employers for more than a decade. The policy we offer goes by many names including Carer Employment Insurance, Direct Payments Carer Insurance or simply Direct Payments Insurance.
You may receive Direct Payments, have a Health Budget or be funding a PA yourself. Whatever you need Employer Indemnity Insurance for we’ve got you covered.
Independent Living Group
As part of our continued support of individual employers and those people that help them, we have partnered with the Independent Living Group (ILG). ILG aims to bring together like-minded individuals to offer not only employment guidance and peer support, but a haven for people to share their experiences and interact with others.
ILG Support
It doesn’t matter what type of independent living insurance you are looking for, with every policy we offer you’ll receive proactive employment support. ILG offers employment advice and legal support tailored around the specific needs of individual employers of Personal Assistants.
Mobility Equipment
We offer a wide range of policies to protect almost all the mobility equipment you may require to live independently. From mobility scooters and powerchairs to manual wheelchairs and in-home equipment, we cover most of the equipment you rely on.
Our Values
Customer Excellence
We put our customers at the heart of everything we do. With a 5-star Trustpilot rating, we’re committed to delivering on our promises and building long-term loyalty through service that exceeds expectations.
People-First Culture
We foster a supportive and positive working environment where every individual is valued. By recognising strengths, understanding challenges, and investing in training and development, we help our team thrive.
Be Different
We believe insurance should work better. That’s why we design innovative, accessible products with real value—always with the customer’s best interests in mind.
What our customers say
Independent reviews collected by Trustpilot.
When paperwork came through the post I didn't understand the paperwork so I phoned and spoke to a lovely lady she took me through the paperwork and did everything over the phone with she was very nice polite patient with me and really helpful i really enjoyed my experience
I find Mark Bates Ltd easy to deal with .Most times I call.I don’t have to queue for someone to talk to me.Their prices are very competitive and suit all my needs.Representatives are very friendly and knowledgeable it’s makes me feel comfortable knowing my insurance is in good hands.
Great customer service i even told my friends about Mark bates
Calm amd precise manner you handle the information for the year and it's cover
Excellent service staff polite price just right
Great peace of mind knowing the insurance is there
At 86 not clever with new technology but this company so kind , patient and understanding. At a price I can afford. Thankyou
Very good very happy for all the help with my mobility scooter insurance.
Easy to renew my policy.
A good product for peace of mind
Took out mobility scooter insurance. Very easy and straightforward process with reasonable price. After experiencing delay with additional equipment for scooter which meant that I couldn’t use it for awhile, have been given two weeks of free insurance. Helpful, efficient and polite member of staff on the phone.
great service and price
Very good value
Very helpful
The staff are friendly, knowledgeable and efficient. Always happy to answer any questions and advise.
Price is ok , never needed to use the service yet , staff when ever I’ve phoned seem polite and professional
An efficient and thoughtful reaction to the report of a deceased policy holder.
Great insurance company
Very helpful and quick to respond to any questions .