It gives peace of mind if and when you need it.
Pair it with our Mobility Scooter Insurance for accidents, theft and liability.
No large repair bills here. If your product stops working through no fault of your own.
The policy covers parts, call-out and labour to get you going again.
You won’t get left behind. If your product is less than three years old we’ll replace it with a new version if it is beyond repair
No complicated forms to fill in. Our UK-based team is on hand to process your claim and answer any questions directly.
You can keep renewing cover for years, with policies for new and used equipment.
There's no excess to pay on a claim, whoever is at fault.
Need to manage your policy, add a new one or make changes?
Use our customer portal.
Independent reviews collected by Trustpilot.
It gives peace of mind if and when you need it.
When paperwork came through the post I didn't understand the paperwork so I phoned and spoke to a lovely lady she took me through the paperwork and did everything over the phone with she was very nice polite patient with me and really helpful i really enjoyed my experience
I find Mark Bates Ltd easy to deal with .Most times I call.I don’t have to queue for someone to talk to me.Their prices are very competitive and suit all my needs.Representatives are very friendly and knowledgeable it’s makes me feel comfortable knowing my insurance is in good hands.
Great customer service i even told my friends about Mark bates
Calm amd precise manner you handle the information for the year and it's cover
Excellent service staff polite price just right
Great peace of mind knowing the insurance is there
At 86 not clever with new technology but this company so kind , patient and understanding. At a price I can afford. Thankyou
Very good very happy for all the help with my mobility scooter insurance.
Easy to renew my policy.
A good product for peace of mind
Took out mobility scooter insurance. Very easy and straightforward process with reasonable price. After experiencing delay with additional equipment for scooter which meant that I couldn’t use it for awhile, have been given two weeks of free insurance. Helpful, efficient and polite member of staff on the phone.
great service and price
Very good value
Very helpful
The staff are friendly, knowledgeable and efficient. Always happy to answer any questions and advise.
Price is ok , never needed to use the service yet , staff when ever I’ve phoned seem polite and professional
An efficient and thoughtful reaction to the report of a deceased policy holder.
Great insurance company
Very helpful and quick to respond to any questions .
Yes. Paying monthly by Direct Debit adds a £10 admin charge, spread across your instalments.
The easiest way to start a claim is to download Insura App so you can be kept up to date on your claims journey.
You can also call our UK based claims team on 01476 514471 or email claims@markbatesltd.com, and we'll take it from there.
If your equipment is under three years old and can't be repaired, it's replaced with a new equivalent.