Excellent customer service, the staff were very helpful explaining about every walker that was for sale, explained what would be suitable for my needs, highly recommend.
Home Emergency
Put protection in place for help with domestic emergencies
Or call 01476 513781
Rated Excellent
TrustScore4.8
You will need to combine this with our Home Insurance for all around protection for your buildings and contents.
Heating System Breakdown
Repair of your boiler or main heating system including parts, call out and labour.
Plumbing and Drainage
A range of covers to keep the water flowing including unblocking frozen pipes and fixing brozen toilet systems.
Power Supply
We’ll get you reconnected as soon as possible if your electricity or gas supply is affected.
Home Security
Doors, locks and windows repaired to make sure your home is secure including repairs needs after a forced entry and loss of keys.
Alternative Accommodation
If it’s unsafe or uncomfortable to stay at home your costs will be reimbursed.
Vermin infestation
Removal of vermin infesting your home by trained prefessionals.
Manage all of your insurance with Insura App?
Insura App, the ultimate insurance management application. With our app, you can easily manage all of your insurance policies, documents and key dates in one place.
Existing Customer?
Need to manage your policy, add a new one or make changes?
Use our customer portal.
Downloads
Still need more information? Please call us on 01476 513781
What our customers say
Independent reviews collected by Trustpilot.
Venue was well organised, presentation was very good, delivery was informative and friendly with plenty opportunity to contribute and ask questions. Informative and left me feeling I need to follow this learning up.
Would highly recommend, I’ve used them for the last few years and couldn’t be happier, if you have any questions or concerns the staff are extremely knowledgeable and friendly..
I rang mark bates Ltd to continue my insurance after my free month and spoke to Emma and she was very informative and pleasant in her attitude even when I was waffling she explained the policy thoroughly and answered my questions satisfactorily and I was quite happy with my decision to continue with my insurance policy.
A very professional organisation, providing me with all the information needed to arrange mobility scooter insurance, with ease.
Very quick service. Very efficient.
Very helpful company Very good communication
It gives peace of mind if and when you need it.
When paperwork came through the post I didn't understand the paperwork so I phoned and spoke to a lovely lady she took me through the paperwork and did everything over the phone with she was very nice polite patient with me and really helpful i really enjoyed my experience
I find Mark Bates Ltd easy to deal with .Most times I call.I don’t have to queue for someone to talk to me.Their prices are very competitive and suit all my needs.Representatives are very friendly and knowledgeable it’s makes me feel comfortable knowing my insurance is in good hands.
Great customer service i even told my friends about Mark bates
Calm amd precise manner you handle the information for the year and it's cover
Excellent service staff polite price just right
Great peace of mind knowing the insurance is there
At 86 not clever with new technology but this company so kind , patient and understanding. At a price I can afford. Thankyou
Very good very happy for all the help with my mobility scooter insurance.
Easy to renew my policy.
A good product for peace of mind
Took out mobility scooter insurance. Very easy and straightforward process with reasonable price. After experiencing delay with additional equipment for scooter which meant that I couldn’t use it for awhile, have been given two weeks of free insurance. Helpful, efficient and polite member of staff on the phone.
great service and price